Refund policy

Return Policy

We value your satisfaction and are committed to providing high-quality products. Please review the following guidelines for returns and exchanges to ensure a seamless experience.

How to Return an Item

If you are dissatisfied with your purchase, you may initiate a return within 14 days of receiving your order. To begin the process, contact us with:

• Your order number.
• A brief explanation of the reason for the return.
• Any relevant photos, if applicable.

Our team will carefully review your request and, if approved, provide detailed return instructions. Please ensure that all items are:

• In their original, unworn condition.
• Returned with original packaging intact.
• Accompanied by proof of purchase (receipt or order confirmation).

Return Eligibility

We accept returns under the following conditions:

• The product has a manufacturing defect.
• You received the wrong item or order.
• An exchange for a valid reason is requested (e.g., incorrect size after consulting the size chart).

Important:

• Items that are worn, washed, or damaged due to customer handling will not be accepted for return or refund.
• Final sale items are non-refundable.

Order Cancellation

Orders cannot be canceled once placed. We encourage customers to double-check product details and sizing before completing their purchase.

Shipping Costs for Returns

Customers are responsible for all return shipping fees unless the return is due to a manufacturing defect or incorrect item received.

Defective/Incorrect/Damaged Items

If you receive an incorrect, missing, or defective item, please contact us within 7 days of receiving your order. Include:

• Your order number.
• Photographs of the item(s).
• Relevant references from your package.

We will expedite the resolution of your case.

Processing and Refund Timeline

• Returns are processed within 14 business days of receiving the returned item.
• Refunds will be credited to your original payment method. For card payments, please allow 7-10 business days for the refund to reflect in your account.
• If you experience delays, we recommend contacting your bank or card issuer directly.

Protecting Our Policy

To ensure fairness and uphold the integrity of our policies:

• Items returned must meet all eligibility criteria (unworn, original packaging, proof of purchase).
• Abusive practices, such as returning used or worn items, will not be tolerated and may result in refusal of service.
• We reserve the right to refuse returns that do not meet policy criteria.

By placing an order, you agree to these terms. Thank you for understanding and helping us maintain a positive shopping experience for all customers.